Now Hiring - Manager, Sales Training (Hybrid) in Owings Mills, MD

Resp & Qualifications

PURPOSE:
Reports to the Director, Commercial Learning & Development, and manages, develops, and facilitates learning for Sales employees and Sales leadership. The Sales Training Manager will play a key role in establishing a world-class sales enablement program that will increase the effectiveness and productivity of the sales organization. This role coordinates with internal Sales customers to identify organizational needs, obtain technical data, and design and develop Sales training programs that deliver on key business outcomes and work with outside vendors if additional training support is required. The incumbent will also develop Sales training materials to include entire curriculums and conducts training classes on topics in various modalities. The Sales Training Manager oversees Sales training staff and programmatic learning material and resources, prepares recommendations to management concerning training policies and practices, and ensures that Sales programs, practices, and policies comply with applicable laws and regulations.

ESSENTIAL FUNCTIONS:

• Manages a team of Sales trainers and oversees the design, development and deployment of Sales training. Ensures training contributes to overall Sales goals and growth metrics. Coordinates schedule of trainees and instructors, identifies learning objectives and instructional methodologies, and may facilitate training/development classes.

• Consults with Sales management and senior leaders across the organization to analyze the training needs of specific departments and cross-functional areas. This includes and is not limited to: identifying training needs on new products/programs/services and their go to market strategy, product portfolio enhancements, legislative impacts and competitive updates.

• Identifies and satisfies training and development needs by analyzing the organization results, job requirements, operational problems, plans and forecasts, and current training programs. Introduces new trends in training and development.

• Meets training department financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

• Evaluates training and development effectiveness by assessing trainee performance; counseling managers, employees, equipment and service capabilities regarding future training.

• Improves training management job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

SUPERVISORY RESPONSIBILITY:
This position manages people.

QUALIFICATIONS:

Education Level: Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 5 years experience working in sales training and development AND 1 year demonstrated leadership or supervisory experience monitoring, coaching, and evaluating staff performance.

Preferred Qualifications:

• Prior sales experience as part of a performance-based sales team
• Solid knowledge of Salesforce or other CRM
• Experience in a group health insurance/managed care environment

Knowledge, Skills and Abilities (KSAs)

• Ability to measure and assess staff training needs.
• Excellent communication skills both written and verbal.
• Ability to maintain effective interpersonal relationships.
• Ability to recognize, analyze, and solve a variety of problems.
• Highly proficient in Microsoft Office programs.
• Ability to handle multiple projects, establish priorities, be flexible and organized.
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

TRAVEL REQUIREMENTS:
Estimated Amount: 10% - Travel to regional locations occasionally.

Department

Department: HR Commercial Training Mgmt MD

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply: [please apply online] Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.

#LI-SD1